At Karigari Homes, customer satisfaction is our top priority. As we specialize in customized interior design, modular furniture, and turnkey solutions, our return and exchange policy differs from standard retail products. Please read the following policy carefully before placing an order.
1. Customized Products
All products and services designed or manufactured specifically for a customer, including:
- Modular Kitchens
- Wardrobes
- TV Units
- Custom Furniture
- Interior Design Projects
- Turnkey Solutions
- Made-to-Order Products
are non-returnable and non-exchangeable once production has started or the installation process has begun.
2. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery by contacting our customer support team.
To process your request, please provide:
- Order Number
- Photos or Videos of the Product
- Description of the Issue
After verification, Karigari Homes will repair, replace, or provide an appropriate solution based on the nature of the issue.
3. Exchange Eligibility
A product may be eligible for exchange only if:
- An incorrect item was delivered.
- The product has a manufacturing defect.
- The damage occurred during delivery.
- The issue is reported within the specified time frame.
All exchange requests are subject to inspection and approval by our quality assurance team.
4. Non-Returnable Items
The following items cannot be returned or exchanged:
- Customized Furniture
- Modular Kitchens
- Wardrobes
- Interior Design Services
- Installed Products
- Clearance or Sale Items
- Gift Cards
- Products damaged due to improper handling or misuse
5. Installation Services
Once a product has been installed and accepted by the customer, it cannot be returned or exchanged unless a verified manufacturing defect is identified.
6. Cancellation Before Production
Orders may be cancelled before manufacturing or procurement begins.
If production has already started, cancellation charges may apply based on the work completed and materials purchased.
7. Refund Policy
Approved refunds, where applicable, will be processed using the original payment method.
Refund processing may take 7–14 business days after approval.
Please note:
- Design consultation fees are non-refundable.
- Customized products are non-refundable once production has commenced.
- Installation and transportation charges are non-refundable.
8. Inspection & Quality Assurance
Every product undergoes a quality inspection before dispatch. Customers are requested to inspect the product at the time of delivery and report any visible issues immediately.
9. Force Majeure
Karigari Homes shall not be held responsible for delays or issues caused by events beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, strikes, or supply chain interruptions.